The main Barclays number for personal and Premier customers is 0345 734 5345 (+44 2476 842 099 from abroad), and Barclays’ contact page lists its hours as 8am to 8pm, Monday to Friday. For fraud, the number depends on what’s been hit: 0800 3891 652 for debit card fraud or any other fraud on a Barclays account, and 0800 318 665 for Barclaycard fraud, both open 24 hours a day.
Barclays prints its main number in several formats: 03457 345 345 and 0345 7 345 345 are the same number. The rest of this page sets out which number is for what, how to use messaging in the app, what to do about a lost card, fraud or a scam, and how Barclays handles complaints. For an overview of Barclays’ accounts, see our Barclays review.
Which Barclays number to call
| What you need | Number from the UK | From abroad | When Barclays says it’s open |
|---|---|---|---|
| Personal and Premier banking | 0345 734 5345 | +44 2476 842 099 | 8am to 8pm, Monday to Friday; 24/7 for digital self-servicing |
| Lost or stolen card | 0345 734 5345 | +44 2476 842 099 | 24 hours a day, 7 days a week |
| Debit card fraud, or any other fraud | 0800 3891 652 | +44 160 452 9410 | 24 hours a day, 7 days a week |
| Barclaycard fraud | 0800 318 665 | +44 145 282 8309 | 24 hours a day, 7 days a week |
| A scam paid by bank transfer, cash withdrawal or cheque | 0345 050 4585 | Not listed | 24 hours a day, 7 days a week |
| A scam paid by debit card | 0345 734 5345 | +44 160 452 9410 | 24 hours a day, 7 days a week |
| Barclays Partner Finance fraud | 0800 152 2888 | +44 123 668 1763 | 24 hours a day, 7 days a week |
| Direct Investing (formerly Smart Investor) fraud or scam payments | 0800 279 3667 | +44 141 352 3919 | Monday to Thursday 7:30am to 7pm, Friday 7:30am to 6pm; closed bank holidays |
| Complaints | 0800 282 390 | +44 (0)207 116 7488 | New complaints (option 1): Monday to Friday 8am to 8pm, Saturday 9am to 5pm. Existing complaints (option 2): Monday to Friday 8am to 8pm |
| Telling Barclays about a death | 0800 068 2238 | Not listed | Monday to Friday 9am to 5pm, Saturday 9am to 2pm |
| Bereavement, Premier customers | 0800 924 7365 | Not listed | 24/7, including holidays |
| Barclays’ victim support line (with the charity Victim Support) | 0808 178 5183 | Not listed | Monday to Friday 8am to 6pm |
| Business Everyday Banking | 0345 605 2345 | Not listed | 8am to 8pm, Monday to Friday |
Other Barclays pages give longer hours for the main number: its account-opening help adds Saturday from 9am to 5pm, and its accessibility page gives Telephone Banking hours of 7am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday. For a Barclaycard query that isn’t about fraud, Barclaycard’s contact page gives 0333 200 9090 from the UK (Monday to Friday 8am to 8pm, Saturday 9am to 5pm) and +44 (0)1604 230 230 from abroad (Monday to Saturday 9am to 5pm).
Calling from the app. If you have the Barclays app, go to Help, then Contact us, then Call Us, and your phone dials Barclays for you. Because the call comes from your app, Barclays knows it’s you and skips the security questions at the start.
If you’re Deaf, hard of hearing or have a speech difficulty. You can call through Relay UK by dialling 18001 before the number (for the main line, 18001 345 734 5345), or use SignVideo to speak to Barclays through a British Sign Language interpreter, Monday to Friday 8am to 8pm and Saturday 8am to 1pm (not bank holidays). Barclays also accepts calls through a lipspeaker.
Messaging Barclays in the app or Online Banking
You can send Barclays a message at any time from the Help section of the Barclays app, or from Contact us in Online Banking. A digital assistant is available 24/7 for common questions. Barclays says some chat services with a colleague may be unavailable at times, so for something urgent, such as fraud or a lost card, use the phone numbers above or the app’s card options below.
Barclays’ verified account on X, @BarclaysUKHelp, replies 24 hours a day, but don’t post any personal details there; if it needs them, it will ask you to message or call instead. Barclays says it will never ask for your Telephone or Online Banking passcodes, PINs (including PINsentry) or card details there, and warns of accounts that imitate it under other names or without the verified tick.
Lost or stolen card
Report it as soon as you can, in any of these ways (all available at any time, except a branch):
- In the app: go to your cards (Manage your cards, or Your cards, on the home page) and choose Report damaged, lost or stolen.
- In Online Banking: select Manage accounts in the top menu, then Report a damaged, lost or stolen card in the Card services list.
- By phone: 0345 734 5345 (+44 2476 842 099 outside the UK), 24 hours a day, 7 days a week.
- In a branch: any Barclays branch can take the report, and in an emergency some offer a temporary debit card. Barclays’ conditions for that include an account open for at least 30 days, photo ID such as a passport, and a limit of two temporary cards per customer each calendar year.
Barclays cancels the card and sends a replacement straight away. Its lost-card page says it should arrive within five working days, while its fraud page says seven, and debit cards go by Royal Mail second class to the address Barclays holds, so allow up to seven working days. A new PIN, if you asked for one, comes separately.
If you’re not sure the card is really lost, use Temporary freeze in the app instead. You can unfreeze it and carry on using it if it turns up; a card you report lost is cancelled for good.
Reporting fraud to Barclays
A card payment you don’t recognise. Before you call, check whether it could be genuine: a company trading under a different name, a payment by someone who shares your account, or a subscription or free trial that has started charging. If there’s a problem with something you did buy, Barclays asks you to go to the company you paid first; if it won’t put things right, select the payment in the app or Online Banking, choose Help with this transaction and answer the questions.
Fraud on your account or card. Call 0800 3891 652 for debit card fraud or any other fraud (+44 160 452 9410 from abroad), or 0800 318 665 for a Barclaycard (+44 145 282 8309 from abroad). Have your statements to hand so you can report every transaction in one call. According to Barclays, it will then:
- give you a reference number and start investigating
- send an acknowledgement letter within seven days, and possibly a temporary refund
- possibly send you a disclaimer to sign and return within a set number of days (if you don’t return it, Barclays withdraws any temporary refund and closes the case)
- write to you with the outcome
Then report it to the authorities. In England, Wales and Northern Ireland, report it to Report Fraud online or on 0300 123 2040 (fraud that’s part of another crime, such as a stolen bag, goes to the police online or on 101). In Scotland, report it to the police on 101.
Suspicious emails and texts. Forward a message claiming to be from Barclays, with any attachments, to internetsecurity@barclays.com. You can also forward suspicious emails to the National Cyber Security Centre at report@phishing.gov.uk.
If you were tricked into paying a scammer
Call Barclays as soon as possible on the number for how you paid:
- by bank transfer, cash withdrawal or cheque: 0345 050 4585
- by debit card: 0345 734 5345 (+44 160 452 9410 from abroad)
Be ready to give the details of the scam, the account details you sent money to and any contact details you have for the scammer. Barclays says it investigates, shares the details with any other banks involved and may ask you for evidence. For a scam that happened on or after 7 October 2024, it sends you an update or a decision within five working days; for an earlier one, it can take up to 15 working days to contact you. So, for example, if you report a recent scam on a Monday, expect to hear by the following Monday, bank holidays aside.
If you paid from another bank’s account (even through the Barclays app), report it to that bank, because Barclays can only investigate payments made directly from your Barclays account. After reporting to Barclays, report the scam to Report Fraud (0300 123 2040) or, in Scotland, to the police on 101. How the common scams work, and your refund rights under the rules for bank transfer scams, are covered in our bank scams protection guide.
How to complain to Barclays
You can complain:
- by phone on 0800 282 390 (+44 (0)207 116 7488 from abroad): choose option 1 for a new complaint, or option 2 to talk about an existing one
- by post to Freepost Barclays Customer Relations (that’s the full address: no postcode and no stamp needed)
- in a branch, if you’d rather talk face to face
Barclays says it will confirm it’s looking into your complaint, tell you when to expect a response and give you a reference number. Many complaints are put right straight away. For the rest, the deadline for Barclays’ final written response depends on the type of complaint:
| Type of complaint | Final response, according to Barclays |
|---|---|
| About a payment service | Within 15 days. If Barclays needs longer, it writes within 15 days to explain, and sends the final response no later than 35 days after receiving the complaint |
| Everything else | Within 8 weeks. If Barclays needs longer, it writes within 8 weeks to explain and say when to expect it |
If you’re unhappy with the outcome, you can ask Barclays to look again, or take it to the Financial Ombudsman Service, a free, independent service, within 6 months of Barclays’ final response letter (it will ask to see that letter). Barclays lists its contact details as 0800 023 4567 from a UK landline, 0300 123 9123 from a mobile, or The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Our guide to complaining to a bank covers how to set out a complaint.
Bereavement
To tell Barclays that someone has died, call 0800 068 2238 (Monday to Friday 9am to 5pm, Saturday 9am to 2pm), book an appointment at any branch, or write to Barclays, PO Box 1495, Pallion Trading Estate, Sunderland, SR5 9YB. Premier customers can call 0800 924 7365 at any time. If you’ve already told Barclays and want to follow up, call 0800 068 2238 and choose option 2 rather than booking another appointment.
Related Barclays guides
If you’re calling about a charge, our Barclays fees guide explains overdraft costs and card charges abroad. To find your account details without calling, see our Barclays sort code guide, and for how much cash you can take out in a day, the Barclays ATM limit page has the figures.