Revolut does not have a traditional bank branch or a published UK customer service phone number. All support is handled digitally — primarily through in-app chat. Here is exactly how to get help and what to expect.
This guide is part of the Revolut hub, which covers all Revolut features, fees, limits, and safety.
How to Contact Revolut Support
In-App Chat (Primary Method)
- Open the Revolut app
- Tap Profile (bottom right corner)
- Tap Help
- Select a topic or tap the chat icon (bottom right)
- Start a conversation with the support team
The chat first routes through a chatbot (Revolut Assistant) that handles common queries automatically. If your question is not resolved, you can request a live agent.
Response times by plan:
| Plan | Typical response time | Priority |
|---|---|---|
| Standard (free) | Variable — hours to a day during busy periods | Standard queue |
| Plus (£2.99/month) | Faster than Standard | Priority |
| Premium (£7.99/month) | Significantly faster — usually minutes | Priority |
| Metal (£13.99/month) | Fastest — typically within minutes | Highest priority |
| Ultra (£45/month) | Dedicated service | Dedicated |
This is a known limitation of the standard free Revolut plan — customer service response times can be significantly slower than with digital banks like Starling or Monzo. For a full breakdown of what each plan costs and includes, see the Revolut fees and plans guide.
Web Chat
Revolut also offers chat support via revolut.com/help if you are unable to access the app. Sign in with your Revolut credentials to access the same support system.
No Phone Number for General Enquiries
Unlike Starling (which offers in-app chat with quick human responses) and Chase (which offers phone support), Revolut does not publish a customer service phone number for general account queries.
If you see a phone number advertised as “Revolut customer service” from a web search, be cautious — this is a common method used by scammers to impersonate banks. Only contact Revolut through the official app or revolut.com.
Emergency Card Block
If your card is lost or stolen:
- Open the Revolut app → Cards → Freeze card (takes effect immediately)
- If you cannot access the app: visit revolut.com and log in to freeze the card online
Freezing the card does not require contacting customer service — it is immediate in the app. Only contact support afterwards if you need a replacement card or believe fraudulent transactions have occurred.
Reporting Fraud or Disputed Transactions
For a transaction you did not make:
- Open the app → find the transaction → tap Something’s wrong
- Select I didn’t make this transaction
- Follow the steps to submit a dispute
Revolut will investigate and, for valid disputes, credit your account and pursue a chargeback with the merchant’s bank. For large disputed amounts, response times may be slower — Revolut has received criticism for fraud resolution times on the standard free plan.
Note: Revolut holds customer funds in safeguarded accounts but is not covered by the FSCS in the same way as a traditional bank. For what this means for your money, see is Revolut FSCS protected?
Making a Formal Complaint
Revolut is FCA-regulated and must comply with FCA complaint handling rules:
- Acknowledge your complaint within 5 business days
- Resolve or issue a final response within 8 weeks
- Provide clear explanation of their decision
To make a formal complaint:
- Contact Revolut via in-app chat
- Explicitly state: “I want to make a formal complaint”
- Set out the issue clearly with dates, amounts, and what you want resolved
- Keep a record of all correspondence
If Revolut does not resolve your complaint within 8 weeks, or if you are unhappy with their final response, you can escalate to the Financial Ombudsman Service (FOS) — free, independent, and legally binding for Revolut.
Escalating to the Financial Ombudsman
The FOS resolves disputes between consumers and financial firms. You can contact them at:
- Online: financial-ombudsman.org.uk
- Phone: 0800 023 4567 (free)
- Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
The FOS requires you to have given Revolut a reasonable opportunity to resolve the issue first (typically 8 weeks or receipt of a final response letter). Most FOS cases are resolved within a few months.
Revolut Customer Service vs Competitors
| Bank | Primary contact | Phone support | Response speed (free plan) |
|---|---|---|---|
| Revolut | In-app chat | No | Slower; improves on paid plans |
| Monzo | In-app chat | No | Generally fast |
| Starling | In-app chat | No | Generally fast |
| Chase | In-app chat + phone | Yes | Fast |
| Nationwide | Phone + branch | Yes | Fast |
Revolut’s customer service is considered a weak point of the standard plan. If responsive customer support is a priority, Starling or Chase are generally better rated for response times.
Summary
Revolut support is entirely digital. Use in-app chat (Profile → Help) for all queries. There is no published phone number — treat any phone number you find online as a potential scam. For urgent issues such as fraud or a blocked account, the in-app dispute and freeze tools work without needing to speak to anyone.
For the full Revolut review including features and plan comparison, see the Revolut UK Review 2026. For all Revolut guides, return to the Revolut hub.