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Travel Insurance Guide UK — What You Need Before You Go

Why you need travel insurance, what it covers, how to choose the right policy, and how to make a claim. Advice for UK travellers on single, annual, and specialist cover.

Insurance information is general guidance only. Insurance products are regulated by the FCA. Policy terms vary between providers — always read the policy document before purchasing.

Travel insurance is one of those costs that feels unnecessary until you need it. Medical emergencies, cancellations, and lost baggage can cost thousands — far more than any insurance premium.

Why You Need Travel Insurance

Risk Potential Cost Without Insurance
Hospital stay (USA) £10,000–£50,000+ per day
Medical repatriation (air ambulance) £20,000–£100,000+
Hospital stay (Europe) £500–£5,000+ per day
Trip cancellation Cost of flights, hotels, activities
Lost/stolen baggage £500–£5,000+
Legal liability (accidental injury to someone) Unlimited

The GHIC (Global Health Insurance Card) only covers state healthcare in Europe — it does not cover repatriation, private treatment, or non-medical losses.

Types of Cover

Type Best For Typical Cost
Single trip One-off holiday £15–£50 (Europe), £30–£100 (worldwide)
Annual multi-trip 2+ trips per year £30–£80 (Europe), £60–£150 (worldwide)
Backpacker / long-stay Extended travel (30+ days) £50–£300
Family Family with children 10–20% more than individual
Cruise Cruise holidays Higher premium (specialist cover)

What’s Covered

Standard Cover

Cover Typical Limit
Medical expenses £5–£10 million
Repatriation Included in medical cover
Cancellation £1,000–£5,000
Curtailment (cutting trip short) £1,000–£5,000
Baggage £1,000–£3,000
Personal money £200–£500
Travel delay £100–£500
Personal liability £1–£2 million
Legal expenses £10,000–£50,000

Optional Extras

Extra What It Covers
Winter sports Skiing, snowboarding (equipment, piste closure)
Adventure activities Scuba diving, bungee jumping, etc.
Cruise cover Missed port, cabin confinement, itinerary change
Golf cover Equipment, green fees for unused rounds
Business cover Laptop, business equipment, samples
Wedding cover Wedding abroad cancellation, outfits

How to Choose

Factor What to Check
Medical cover At least £5 million (£10 million for USA)
Cancellation cover Enough to cover your total booking cost
Excess How much you pay per claim (typically £50–£150)
Activities Are your planned activities covered?
Pre-existing conditions Declared and covered?
Age limits Some policies have upper age limits
Trip duration Does it cover the full length of your trip?
Geographical cover Europe only or worldwide (including/excluding USA)?

Pre-Existing Medical Conditions

Condition Type Impact on Insurance
Well-controlled (e.g. managed blood pressure) Usually covered with small premium increase
Moderate (e.g. diabetes, asthma) Covered with increased premium
Complex (e.g. cancer in treatment, recent heart surgery) Specialist insurer needed; higher premium
Not declared Claim will be rejected

Always declare all pre-existing conditions. Non-disclosure will invalidate your entire policy — not just claims related to that condition.

Making a Claim

Step Action
1 Contact insurer’s emergency line (for medical emergencies, before treatment)
2 Keep all documentation (receipts, police reports, medical records, boarding passes)
3 Report theft to local police within 24 hours and get a crime reference number
4 Complete claim form within the required timeframe (usually 30–90 days)
5 Provide supporting evidence
6 Check the decision and appeal if necessary

Common Reasons Claims Are Rejected

Reason How to Avoid
Pre-existing condition not declared Always declare everything
Activity not covered Check policy before booking
Travelling against FCDO advice Check travel advice before travelling
Alcohol-related incidents Most policies exclude alcohol/drug-related claims
Inadequate evidence Keep all receipts, reports, and documentation
Claim outside policy limits Check limits before travel

Tips for Saving on Travel Insurance

  1. Buy annual if you travel 2+ times per year
  2. Buy early — cover starts from purchase date (cancellation protection)
  3. Compare prices — use comparison sites
  4. Check existing cover — some bank accounts and credit cards include travel insurance
  5. Increase the excess — lowers the premium
  6. Skip unnecessary extras — only add cover you need

What Travel Insurance Typically Costs

Actual premiums vary significantly based on destination, age, and health. Indicative 2025 market prices:

Policy type Typical range Notes
Single trip (Europe, age 30, 1 week) £8–£25 Much cheaper if healthy
Single trip (worldwide, age 30, 2 weeks) £25–£60 USA/Canada pushes premium up
Annual multi-trip (Europe) £30–£80 Covers unlimited trips under 31 days
Annual multi-trip (worldwide) £60–£180 Check max trip duration
Age 65+, single trip (Europe) £30–£120 Pre-existing conditions a major driver
Backpacker (6 months, worldwide) £150–£400 Includes higher-risk activities

Using a comparison site (comparethemarket, MoneySuperMarket, Go.Compare) takes 10 minutes and typically saves £10–£50 on a standalone policy.

Understanding your Policy Schedule

When you buy travel insurance, you receive a policy schedule (your specific details) and a policy wording document (the full terms). Most people never read the wording — which is exactly how insurers avoid paying claims. Key things to look for:

  • Section limits: Medical cover limit (should be £2m+ for USA/Canada), baggage limit per item (often as low as £200), and the single article limit.
  • Excess: The amount you pay first on any claim. A £100 excess on a £150 lost item means you only get £50.
  • Hazardous activities schedule: Lists activities covered. Rock climbing, motorcycling, or skiing may require add-ons.
  • Alcohol clause: Most policies exclude claims where alcohol was “a significant factor.” This can include a stolen bag while drunk.
  • Pre-existing conditions declaration: You must disclose all conditions. If in doubt, disclose it. Undisclosed conditions invalidate the whole policy, not just the medical section.

Pre-Existing Medical Conditions and Travel Insurance

Pre-existing conditions are the single biggest reason travel insurance claims are disputed. You must declare any condition that a doctor has investigated, diagnosed, or prescribed medication for in the past 2 years (some policies look back 5 years).

Declaration does not necessarily mean you can’t get cover — it means you’ll know what IS and isn’t covered, and your premium will reflect the actual risk.

For those with serious or multiple conditions, specialist insurers often offer better cover at lower cost than mainstream providers:

  • AllClear — specialist in complex medical conditions
  • Staysure — over 50s and pre-existing conditions
  • Free Spirit / Freedom Insurance — specialist brokers
  • BIBA (British Insurance Brokers’ Association) — find.biba.org.uk can help find brokers

Travel Insurance and the EHIC/GHIC Card

The Global Health Insurance Card (GHIC) replaced the EU EHIC for UK residents and provides access to state healthcare in EU countries and Switzerland at the same cost as a local resident. A GHIC is free and covers emergency treatment — but it is not a substitute for travel insurance:

  • It doesn’t cover private treatment
  • It doesn’t cover repatriation home
  • It doesn’t cover cancellation, lost baggage, or other non-medical aspects
  • Some countries outside the EU have no GHIC agreement at all

Always have a GHIC and travel insurance for European travel.

What to Do When a Claim Goes Wrong

If your insurer refuses a claim or you believe you’ve been underpaid:

  1. Request a formal written explanation of the reason for refusal citing the specific policy clause
  2. Submit a formal written complaint to your insurer (they have 8 weeks to respond)
  3. Escalate to the Financial Ombudsman Service (FOS) if unsatisfied — free, independent, and binding on the insurer
    • FOS website: financial-ombudsman.org.uk
    • FOS upholds around 40–45% of travel insurance complaints

Sources

  1. ABI — Travel insurance