Money & Budgeting
Small Claims Court UK — Step-by-Step Guide to Money Claim Online
How to take someone to small claims court in England and Wales using Money Claim Online — costs, process, time limits, and what to expect at a hearing.
If someone owes you money and won’t pay, you can take them to small claims court. The process is designed for individuals — you don’t need a solicitor. Here’s exactly how it works.
When to Use Small Claims Court
| Situation |
Suitable for small claims? |
| Faulty goods (shop won’t refund) |
Yes |
| Bad service (tradesperson did poor work) |
Yes |
| Someone owes you money (loan, unpaid invoice) |
Yes |
| Landlord won’t return deposit |
Yes (but try TDS/DPS dispute first) |
| Holiday company won’t compensate |
Yes |
| Flight delay compensation (airline refuses) |
Yes |
| Car accident damage (other driver at fault) |
Yes |
| eBay/marketplace seller sent wrong or fake item |
Yes |
| Neighbour damaged your property |
Yes |
| Wedding vendor let you down |
Yes |
Small Claims Limits
| Country |
Small claims limit |
| England and Wales |
£10,000 |
| Scotland (Simple Procedure) |
£5,000 |
| Northern Ireland |
£3,000 |
Court Fees (England and Wales)
| Claim amount |
Court fee (online) |
Court fee (paper) |
| Up to £300 |
£35 |
£55 |
| £300.01–£500 |
£50 |
£70 |
| £500.01–£1,000 |
£70 |
£80 |
| £1,000.01–£1,500 |
£80 |
£90 |
| £1,500.01–£3,000 |
£115 |
£125 |
| £3,000.01–£5,000 |
£205 |
£215 |
| £5,000.01–£10,000 |
£455 |
£455 |
Filing online is cheaper — use Money Claim Online (MCOL) at moneyclaims.service.gov.uk.
If you win, the court fee is added to your judgment — the defendant pays it.
Before You Claim — Required Steps
| Step |
What to do |
Why |
| 1 |
Write a formal complaint to the other party |
Shows you tried to resolve it |
| 2 |
Give them a reasonable deadline (14 days) |
Standard practice |
| 3 |
Send a Letter Before Action (LBA) |
Essential — courts expect this |
| 4 |
State your claim amount and deadline (14 days) |
Final chance to settle |
| 5 |
If no response or refusal, proceed with court claim |
You’ve done everything required |
Letter Before Action — What to Include
| Element |
Detail |
| Your name and address |
Full details |
| Their name and address |
As accurate as possible |
| What happened |
Brief factual summary |
| What you’re owed |
The specific amount and how you calculated it |
| Legal basis |
Consumer Rights Act 2015, breach of contract, negligence, etc. |
| Deadline |
14 days to respond |
| Consequence |
“If I do not receive payment/resolution by [date], I will issue a claim in the County Court without further notice” |
Step-by-Step: Filing a Claim Online
| Step |
Action |
| 1 |
Go to moneyclaims.service.gov.uk |
| 2 |
Create an account (you’ll need an email address) |
| 3 |
Enter the defendant’s name and address |
| 4 |
Describe your claim (brief, factual — what happened, what you’re owed, why) |
| 5 |
Enter the claim amount |
| 6 |
Add interest if applicable (8% statutory interest for most claims) |
| 7 |
Pay the court fee by debit/credit card |
| 8 |
The court serves the claim on the defendant |
What Happens Next
| Stage |
Timing |
What happens |
| Claim served |
Within days of filing |
Defendant receives the claim by post |
| Defendant response |
14 days (or 28 if they request extension) |
Admit, part-admit, defend, or ignore |
| If admitted |
Weeks |
Judgment entered — defendant must pay |
| If defended |
4–8 weeks |
Court allocates to small claims track and sets directions |
| Directions |
Court sets deadline |
Both sides provide evidence (documents, photos, witness statements) |
| Mediation offer |
Before hearing |
Free telephone mediation offered by the court |
| Hearing |
2–6 months after filing |
In-person or telephone hearing, usually 1–3 hours |
| Judgment |
On the day or shortly after |
Judge decides amount owed (if any) |
If the Defendant Doesn’t Respond
| Action |
What to do |
| No response after 14 days |
Apply for “Default Judgment” online |
| Court enters judgment |
Defendant must pay the full amount plus court fee |
| They still don’t pay? |
Apply for enforcement (see below) |
At the Hearing — What to Expect
| Element |
Detail |
| Location |
County Court (in person) or telephone |
| Who’s there |
You, the defendant, a District Judge |
| Formality |
Informal — no wigs, no gowns, called by first name |
| Solicitors |
Both sides can bring one, but you don’t need to |
| Evidence |
Bring all documents, photos, receipts, contracts, emails |
| Duration |
Typically 1–3 hours |
| Judge’s role |
Asks questions, examines evidence, makes a decision |
| Costs |
Generally NO costs awarded against the loser (unlike higher courts) |
Tips for the Hearing
| Tip |
Why |
| Organise documents in date order |
Makes it easy for the judge to follow |
| Bring 3 copies of everything |
One for you, one for the judge, one for the defendant |
| Be factual, not emotional |
Judges respond to evidence, not frustration |
| Stick to the key points |
Don’t go off on tangents |
| Be polite and respectful |
Even to the defendant |
| Let the judge lead |
They’ll ask the questions they need answered |
If You Win — Getting Your Money
| Method |
How it works |
Cost |
| Voluntary payment |
Defendant pays within 14 days of judgment |
Free |
| Warrant of Control (bailiffs) |
Court sends bailiffs to collect or seize goods |
£77 (under £5,000) |
| Attachment of Earnings Order |
Money deducted from defendant’s wages |
£110 |
| Third Party Debt Order |
Freezes defendant’s bank account |
£110 |
| Charging Order |
Places a charge on defendant’s property (like a mortgage) |
£110 |
| Order to attend court |
Defendant ordered to disclose their finances |
£55 |
What You Can Claim
| Element |
Claimable? |
| The amount owed (goods, services, money) |
Yes |
| Court fee |
Yes — added to judgment |
| Statutory interest (8% per year on debts) |
Yes |
| Travel to court hearing |
Yes (reasonable amount) |
| Loss of earnings for attending hearing |
Yes (limited) |
| Solicitor fees |
Generally no — small claims track doesn’t usually award these |
| Emotional distress |
Generally no — unless part of a personal injury claim |
Time Limits for Claims
| Claim type |
Time limit |
| Breach of contract (England/Wales) |
6 years |
| Breach of contract (Scotland) |
5 years |
| Personal injury |
3 years |
| Faulty goods |
6 years from purchase |
| Debt recovery |
6 years (England/Wales), 5 years (Scotland) |
| Professional negligence |
6 years from the act (or 3 years from discovery) |
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